Returns in plain steps
HoneyFlush Refund Policy: Returns, Timing and Steps
Call +1 (302) 200-3480 with your order ID within 60 days. Mail the bottles with tracking to 1585 Broadway, Floor 19, New York, NY 10036, with your full name, email and order ID inside. You pay return postage. The refund is processed 3 to 5 business days after the return is credited, then takes 5 to 10 days to reach your card.
What is the HoneyFlush refund policy?
HoneyFlush bought through this site can be returned for a refund within 60 days. You call the order desk, mail the bottles back with tracking and the refund goes to the card you paid with.
This page is the practical guide to the return itself: packing, addresses and timing. The guarantee page covers the promise and how the 60 days line up with each pack. The written terms shown at checkout are the ones that apply to your order.
Who can get a HoneyFlush refund?
Anyone who ordered through this site's checkout and calls within 60 days can ask for a refund. Bottles from other sellers are not covered.
- You ordered through an order link on this site and have an order ID.
- You are inside the 60-day window set out in your checkout terms.
- You call the order desk before you ship anything back.
- You include your full name, email and order ID in the parcel.
Bought from a marketplace or a site you are not sure about? The seller you paid is the one to ask. Our where to buy page explains the difference.
How do you return HoneyFlush step by step?
Call first, pack second, ship third. Following that order keeps your return from getting lost in the system.
Call the order desk
Phone +1 (302) 200-3480 and give your order ID. Ask what to send back and confirm the return address.
Pack the bottles
Put the bottles in a sturdy box with padding. Keep caps on tight so nothing spills.
Add a note inside
Write your full name, the email you used at checkout and your order ID. Print it clearly.
Ship with tracking
Mail the parcel to 1585 Broadway, Floor 19, New York, NY 10036. Keep the receipt and the tracking number.
Keep an eye on your card
Once the return is credited, the refund is processed in 3 to 5 business days. Then allow 5 to 10 days for your card issuer.
How long does a HoneyFlush refund take?
After your return is credited, the refund is processed in 3 to 5 business days. Your card issuer then takes 5 to 10 days to show it on your statement.
| Stage | Who acts | Typical time |
|---|---|---|
| You call the order desk | You | Any time within 60 days |
| You mail the bottles | You | Ideally the same week as your call |
| Parcel in transit | Your carrier | Depends on the service you pick |
| Return received and credited | Returns team | After the parcel arrives |
| Refund processed | Order desk | 3 to 5 business days after credit |
| Refund shows on your card | Your card issuer | 5 to 10 days after processing |
Transit time is the part you control. A faster tracked service gets the parcel there sooner, but costs more. Pick the one that fits your budget and your deadline.
Business days skip weekends and most holidays. A return credited on a Friday may not be processed until the next week. That is normal, so count business days, not calendar days, for that stage.
What should the HoneyFlush return parcel include?
The bottles the desk asks for and a note with your full name, email and order ID. Without that note, the returns team cannot match the parcel to your order.
Your return note
- Full name as it appears on the order.
- The email address you used at checkout.
- Your order ID from the confirmation email.
- The number of bottles in the box.
- The lot number, if it is printed on the base.
Take a photo of the packed box and the note before you seal it. If a question comes up later, the photo shows what you sent.
How does a HoneyFlush refund work on a 3 or 6 bottle pack?
The same steps apply to every pack size. What changes is how many bottles you may have left when you call.
At 2 capsules a day, one bottle lasts 30 days. By day 60 you will have used about two bottles. On a 3-bottle pack, one is likely still sealed. On a 6-bottle pack, about four are.
Ask the desk how opened, empty and sealed bottles are handled under your terms. Send back what they tell you to, and list each bottle on your note. That way the returns team can match the box to your order at a glance.
What records should you keep for a HoneyFlush return?
Keep the order email, the postage receipt, the tracking number and short notes from your call. Those four items settle almost any question later.
- Order confirmation email with your order ID and order date.
- Date and time of your call, plus the name of the person you spoke to.
- Postage receipt and tracking number for the return parcel.
- A photo of the packed box and the note inside.
- The date the tracking page shows the parcel was delivered.
Keep all of it until the refund appears on your card statement. A single folder in your email or a phone note works fine.
What happens with damaged, missing or wrong HoneyFlush items?
Call the order desk right away with photos. These cases are about a problem with the delivery, not a change of mind, so report them as soon as you open the box.
Damaged parcel
Photograph the outer box and each bottle before you throw away any packing.
Broken safety seal
Do not take the capsules. The label says do not use if the seal is broken.
Wrong count
Compare the bottles with your order email. Tell the desk how many arrived.
Bottle looks wrong
Check it against our genuine bottle list and call with the lot number.
Our batch check page lists what a genuine bottle shows. The desk will tell you the next step for each case.
Should you call the order desk or your card company?
Call the order desk first. A card dispute is a backup for when the desk cannot fix a problem, not a first step.
The desk can see your order, confirm the return and process the refund. A dispute can freeze that process while the card company reviews it. That often makes the wait longer, not shorter.
If you have called, returned the bottles with tracking and still see no refund after the times above, then contact your card issuer. Have your order ID, tracking number and call notes ready.
What costs does the HoneyFlush refund not cover?
Return postage is yours to pay. Whether the original shipping fee comes back depends on the written terms at checkout.
Ask the desk about the shipping fee when you call, so the refund amount does not surprise you. Also ask whether opened bottles count. Clear answers up front save a second call.
If you are still deciding whether to try HoneyFlush, see the pricing page for pack sizes and the per-day formula. A smaller first order keeps more of your spend inside the window.
HoneyFlush refunds: common questions
Where do I send a HoneyFlush return?
To 1585 Broadway, Floor 19, New York, NY 10036. Call the order desk first to confirm the address and what to include.
Can I return opened bottles?
Ask the order desk when you call. The written terms at checkout set what must be sent back.
Do I get my shipping cost back?
Return postage is paid by you. Whether the original shipping fee is refunded depends on the written terms at checkout.
Why is my refund not on my card yet?
Processing takes 3 to 5 business days after your return is credited. Card issuers then take 5 to 10 days. If it is later than that, call the desk with your tracking number.
Can I get a refund without sending the bottles back?
Ask the order desk. The standard steps include a tracked return to the New York address.
What if I miss the 60-day window?
Claims after 60 days fall outside the guarantee. Set a reminder on the day you order so the window does not slip past you.
Is the refund in cash or store credit?
The refund goes back to the card you used to pay.
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60 capsules in every bottle, 2 a day. 60-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.